Refund Policy

Last updated: June 16, 2026

We want you to be happy with Plotline.directory. We offer a 30-day money-back guarantee on all buyer subscriptions and on the seller listing fee. If you are not satisfied within 30 days of your purchase, you can request a full refund.

How to request a refund

Refunds are processed by our payment provider, Paddle (our Merchant of Record). To request a refund:

1. Visit paddle.net and look up your order using the email address you used at checkout.
2. Open a refund request, or contact us at support@livbuildgroup.com and we will start the process for you.

What we refund

• Buyer subscriptions — full refund within 30 days of the most recent payment.
• Seller listing fee — full refund within 30 days, provided no bids have been accepted on the listing.

What we don't refund

• Closed-deal commission (10%) once a transaction has closed.
• Subscription renewals more than 30 days old.

Refunds are issued to the original payment method and typically arrive within 5–10 business days, depending on your bank.

Contact

Questions about your refund? Email support@livbuildgroup.com.